Taxi & Private Hire Training Course (19th, 20th & 21st January 2010)
Course Five Modules
1 - Team Working
Development Network Associates
Working together for a goal
Structures for successful teams
2 - Appeals
Roger
Butterfield
Nature of proceedings
Presentation
Costs
3 - PACE & Evidence
Workshop
Daniel Training Services
Getting up to date with the latest developments
4 & 5 - Crime &
Disorder
Tony
Key - Rhondda-Cynon-Taff
An in depth look at the Crime and Disorder
Act and how if affects us
6, 7 & 8 - Personal
Safety
Jordan Brooks Training Services
Personal safety in and out of work
Advice on relevant case law relating
to personal protection
Codes of Awareness/Alertness
Diffusing Techniques
Assertiveness
..and other relevant topics
9 & 10 - Conflict
Management
Jordan Brooks Training Services
Making delegates aware of the effects
that conflict and stress have on both aggressors and themselves
Delegates will be trained to use communication
skills to calm an aggressor and what to do if this fails
Taking delegates through the Assault
cycle
.. and other relevant topics
Module contents.
Please note that whilst every endeavour will be made to
ensure that the course and modules will be as printed, NALEO
reserve the right to amend details as necessary.
